Terms & Conditions for car hire with driver

Roadtrip Uganda Terms & Conditions - car hire with driver

Roadtrip Africa is a Company registered in the Netherlands -73174564. Confirming a rental or booking with Roadtrip Africa in Uganda confirms that you have read, fully understand and accept the terms and conditions described below. 

I. General

1. “RTU” or the “Owner” means Roadtrip Uganda Limited;
“You” or the “Hirer” means the person(s) who have signed the Rental Agreement;
The “Rental Agreement” means the rental agreement made between You and the Owner;
The ‘’Driver ’’ means the person driving the car, appointed by RTU.
“RTU Insurance” means the insurance policy of RTU;
“Vehicle” means the vehicle which is rented by you, as described in your online reservation form.
2. The Hirer shall return the Vehicle on the agreed date, as specified in your online reservation form, before 7:00 PM, unless the Owner has specifically agreed otherwise. No refunds shall be given for early returns.
3. The Vehicle shall be operated by the RTU driver only. Other terms and conditions apply in case of self-drive rentals.
4. Any losses or serious damages of the camping gear shall be charged to the Hirer at replacement value.
5. The Vehicle is rented with a full tank of fuel - petrol for Toyota RAV4 and diesel for Toyota Landcruiser and Hilux - and shall be returned to the Owner with a full tank in order to prevent refueling charges.
6. The Hirer is required to fill up on fuel only at larger gas stations, such as Shell and Total. In some of the smaller gas stations, fuel can be mixed with other liquids or additives, which may seriously damage the Vehicle’s engine.
7. RTU strongly recommends NOT driving before sunrise (approx. 6.30 AM) and after sunset (approx. 6.30 PM).
8. The Hirer is not allowed to cross any international borders without prior written approval from the Owner and additional insurance coverage through the issuance of a valid COMESA yellow card.
9. In case of a mechanical breakdown of the Vehicle which cannot be repaired within 24 hours, a replacement Vehicle will be provided and paid for by the Owner on the shortest term possible.
10. The RTU Insurance follows and incorporates the terms and conditions of Sanlam General Insurance Uganda. Personal injury and/or belongings of the Hirer are not covered and fall under your medical and travel insurance.

II. Booking and payment details

11. When you have accepted the contract, we send you an invoice which should be paid latest two weeks before departure date.The invoice can be paid online by Credit Card, Paypal, Bank transfer (within Europe only) or Ideal ( Dutch customer only). There are no refunds in case of a last minute cancelation or rescheduling, which is 14 days before your departure date or less. An exception is made for COVID related cancelations or reschedules. Refer to the COVID section on our website for the details.

III. Booking and payment details for car rental with accomodation

12. A deposit of 25% is required to confirm to confirm the booking and reserve the lodges and purchase the permits. The invoice with the remaining amount added with the security bond amount, is due one month before departure. Payments can be made by Credit Card, Bank transfer ( within Europe only) or Ideal ( Dutch customer only).

IV. Cancellation policy 

13. For gorilla trekking permits, we adopt the cancellation policy of the Uganda Wildlife Authority:
a. 3 months / 91 days before trekking date: 70% refund
b. 46 - 90 days: 50%
c. 9 - 45 days: 25%
d. 0 - 8 days: no refund

Only in cases of force majeur events ( COVID-19), is it possible to reschedule your gorilla trekking date once. Note that in case you have rescheduled and want to cancel, the refund policy of the UWA no longer applies and no refunds shall be given.

14. For car rental with accomodation
a. cancellation after confirmation, loss of deposit of 25%
b. < 14 days: 100% of total payable