Terms & conditions car hire with driver

Roadtrip Uganda T&C - car hire with driver

I. General

1. “RTU” or the “Owner” means Roadtrip Uganda Limited, incorporated in Kampala on 18th of June 2012
“You” or the “Hirer” means the person(s) who have signed the Rental Agreement;
The “Rental Agreement” means the rental agreement made between You and the Owner;
The ‘’Driver ’’ means the person driving the car, appointed by RTU.
“RTU Insurance” means the insurance policy of RTU;
“Vehicle” means the vehicle which is rented by you, as described in your online reservation form.
2. The Hirer shall return the Vehicle on the agreed date, as specified in your online reservation form, before 7:00 PM, unless the Owner has specifically agreed otherwise. No refunds shall be given for early returns.
3. The Vehicle shall be operated by the RTU driver only. Other terms and conditions apply in case of self-drive rentals.
4. Any losses or serious damages of the camping gear shall be charged to the Hirer at replacement value.
5. The Vehicle is rented with a full tank of fuel - petrol for Toyota RAV4 and diesel for Toyota Landcruiser - and shall be returned to the Owner with a full tank in order to prevent refueling charges.
6. The Hirer is required to fill up on fuel only at larger gas stations, such as Shell and Total. In some of the smaller gas stations, fuel can be mixed with other liquids or additives, which may seriously damage the Vehicle’s engine.
7. RTU strongly recommends NOT driving before sunrise (approx. 6.30 AM) and after sunset (approx. 6.30 PM).
8. The Hirer is not allowed to cross any international borders without prior written approval from the Owner and additional insurance coverage through the issuance of a valid COMESA yellow card.
9. In case of a mechanical breakdown of the Vehicle which cannot be repaired within 24 hours, a replacement Vehicle will be provided and paid for by the Owner on the shortest term possible.
10. The RTU Insurance follows and incorporates the terms and conditions of Sanlam General Insurance Uganda. Personal injury and/or belongings of the Hirer are not covered and fall under your medical and travel insurance.

II. Booking and payment details

11. Payments for car rental only can be made in cash on arrival or with Credit card through Direct Pay Online. Roadtrip Uganda accepts Ugandan Shillings, Euro’s and US Dollars notes which are printed after 2003. For payments by Credit card, we send you a payment link. The 3.7% administration costs charged by Direct Pay Online are forwarded to the Hirer.  
12. Your Online Car Rental Agreement serves as invoice. Once the invoice is cleared, you receive a payment receipt.

III. Booking and payment details for accommodated roadtrips 

13. A deposit of 25% is required to confirm to confirm the booking and reserve the lodges and purchase the permits. The remaining invoice amount is due one month before departure. Payments are made by Credit card through Direct Pay Online. The 3.7% administration costs charged by Direct Pay Online are forwarded to the Hirer.
14. Your Online Car Rental Agreement serves as invoice. Once the invoice is cleared, you receive a payment receipt.

IV. Cancelation policy 

15. For gorilla trekking permits, we adopt the cancelation policy of the Uganda Wildlife Authority:
a. 3 months / 91 days before trekking date: 70% refund
b. 46 - 90 days: 50%
c. 9 - 45 days: 25%
d. 0 - 8 days: no refund
16. For accommodated road trips:
a. cancellation after confirmation, loss of deposit of 25%
b. 14 days – 30 days before arrival: 50% of invoice amount minus the permits
c. < 14 days: 100% of total payable