Terms and conditions for car rental with a driver

I. General

1. “RTU” or the “Owner” means Roadtrip Uganda Limited;
“You” or the “Hirer” means the person(s) who have signed the Rental Agreement;
The “Rental Agreement” means the rental agreement made between You and the Owner;
The ‘’Driver ’’ means the person driving the car, appointed by RTU.
“RTU Insurance” means the insurance policy of RTU;
“Vehicle” means the vehicle which you rented, as described in your online reservation form.
2. The Hirer shall return the Vehicle on the agreed date, as specified in your online reservation form, before 7:00 PM, unless the Owner has specifically agreed otherwise. No refunds shall be given for early returns.
3. The Vehicle shall be operated by the RTU driver only. Other terms and conditions apply for self-drive rentals.
4. Any losses or severe damages to the tents and camping gear shall be charged to the Hirer at replacement value.
5. The Vehicle is rented with a full fuel tank - petrol for Toyota RAV4 and diesel for Toyota Landcruiser and Hilux - and shall be returned to the Owner with a full tank to prevent refuelling charges.
6. The Hirer must use fuel only at larger gas stations like Shell and Total. In some of the smaller gas stations, fuel can be mixed with other liquids or additives, which may seriously damage the Vehicle’s engine.
7. RTU strongly recommends NOT driving before sunrise (approx. 6.30 AM) and after sunset (approx. 19:00)
8. The Hirer is not allowed to cross any international borders without prior written approval from the Owner and additional insurance coverage by issuing a valid COMESA yellow card.
9. In case of a mechanical breakdown of the Vehicle which cannot be repaired within 24 hours, a replacement Vehicle will be provided and paid for by the Owner. Time lost within those 24 hours is at your own expense. Roadtrip Africa cannot be liable for refunding park fees, activities, or hotels.
10. Please note that we don’t do field repairs or send a replacement vehicle when there are problems with the A/C or your fridge. Wiring and piping are sensitive and suffer from bumpy roads and dust. Sadly, the knowledge and equipment (Frigo gas) to repair A/C or fridges are unavailable in the field. We understand it's unfortunate when your fridge stops working. In the rare case this happens, do let us know, and the office in the Netherlands will issue a refund for the fridge rental.

II. Liability 

11. RTU shall not be liable for bodily injury and/or personal belongings of any nature of the Hirer and its travel companions. The Hirer is advised to take out travel and medical insurance. 

12. We strive to maintain accurate and current information on this website. However, no claims or rights can be guaranteed or derived from our website's content. It is your responsibility to independently verify any information before relying on it.

III. Payment details and cancellation policy

Car rental only

13. A non-refundable deposit of 10% of the total contract amount is required. Payments are made to the Roadtrip Africa euro bank account in the Netherlands. Deposits can be paid via credit card, bank transfer, or Ideal.

The remaining amount is due 14 days before the departure date.

There are no refunds in case of a last-minute cancellation or rescheduling, which is 14 days before your departure date or less. Take out travel or cancellation insurance if you want to be covered.

Roadtrips with accommodation

14. To secure the booking, a non-refundable deposit of 25% is required to confirm the booking, reserve the lodges and purchase the permits. The invoice with the remaining amount is due 14 days before departure. There are no refunds in case of a last-minute cancellation or rescheduling. Take out travel or cancellation insurance if you want to be covered.

Payments can be made by Credit Card, Bank transfer or Ideal ( Dutch customer only).

IV. Cancellation policy gorilla and chimp permits

15. For gorilla and chimpanzee trekking permits, RTU adopts the cancellation policy of the Uganda Wildlife Authority:
a. three months / 91 days before trekking date: 70% refund
b. 46 - 90 days: 50%
c. 9 - 45 days: 25%
d. 0 - 8 days: no refund